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Frequently Asked Questions

How do I start a Fire Session?

Add items to your cart and click the "Fire Session" button. Your session will begin once payment is confirmed.

Can I modify my order after starting?

Yes, you can add or remove items from your cart before confirming payment. Once the session starts, modifications require staff assistance.

What payment methods are accepted?

We accept all major credit cards, Apple Pay, Google Pay, and contactless payments through our secure Stripe integration.

How does the Trust-Lock system work?

Trust-Lock tracks your session history and builds a trust score. Higher scores unlock premium features and faster service.

Can I extend my session?

Yes, you can extend your session in 20-minute increments. Use the "Control Panel" option in the navigation.

What are the session stages?

Your session goes through 5 stages: Payment (payment confirmed), Prep (being prepared), Ready (ready for delivery), Deliver (out for delivery), and Light (session active). You can track your session progress in real-time.